Client Services Executive

Key Responsibilities:

  • Become a Stylus brand ambassador to ensure a positive client experience by developing knowledge on Stylus content to an expert level
  • Onboard new clients and conduct training sessions with new members, understanding their needs and objectives to grow client relationships and embed Stylus into their business
  • Create engaging communications for clients: reading and researching Stylus content both proactively and on-demand for monthly newsletters and client content requests
  • Maintain CRM records: consistently and accurately log all tasks on Salesforce to enable meaningful reporting and performance analysis
  • Manage client inbound inquiries through the various channels
  • Support monthly live events by inviting clients and managing leads post-event
  • Work with teams across Stylus to create internal documents to brief the commercial team on upcoming content and events
  • Use tracking tools to keep up to date with members
  • Act as a main point of contact to clients if the dedicated client services manager is on annual leave
  • Analyse client usage: monitor account and usage levels, addressing low usage accordingly. Help identify potential new users and key decision makers

Required Skills & Qualifications:

  • 1-2 years of previous experience in a client-facing role is desirable but not essential
  • Ability to communicate clearly at a high level with confidence and authority
  • Able to work equally well in a team environment and autonomously
  • Superior oral communication skills with a view to develop engaging presentation skills
  • Highly motivated self-starter with a passion for innovation, consumer trends and our business
  • A high degree of professionalism and can demonstrate the potential to develop client relationship management skills
  • Attention to detail and ability to write clear, concise copy in English
  • Experience with Salesforce, Tableau, and LinkedIn SalesNav desirable but not essential **NO RECRUITERS**